Visitor Information
Visitor Information Click the image above to view our digital guide. Patients, guests and their families can also get a hot, healthy meal (or a snack or cold beverage) in
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Billing & Insurance
HOW WE WORK WITH YOUR INSURANCE COMPANY
The billing staff at Bluefield Regional Medical Center will file insurance claims on your behalf. To help us give you the best service possible, please:
- Present your insurance card at time of registration.
- Review your insurance carrier’s requirements for pre-certification and/or pre-authorization prior to your visit. Insurance carriers often reduce benefit payments if their protocol is not followed.
- Be prepared to pay for costs not covered by your insurance plan. Those costs will be billed to you after the insurance company has paid its share.
Should an account balance not be resolved in a timely manner based on our claim filed with your insurance company, a member of one of our specialized insurance follow-up teams will work with you and the insurance company to resolve payment.
Once all appropriate follow-up efforts have been made, and if there is any balance due, statements may process to you for final resolution of the account.
In addition to your hospital bill, you may receive a professional bill from other providers involved in your care. This may include attending physicians, ER physicians, radiologists, pathologists, anesthesiologists and other providers.
WHERE TO LOCATE US
From the main entrance to the hospital
The Patient Financial Services office is located on the 1st floor of the main entrance of Princeton Community Hospital.
You may speak with a Financial Counselor onsite located near Outpatient Services.
PHONE
For billing inquiries: (304) 487-7566
For credit card payments: (304) 487-7268
OFFICE HOURS
8:00 a.m. to 4:30 p.m. Monday through Friday.
PAY YOUR BILL ONLINE
Online bill payment: Click here
Payment Policy
Payment in full is required at the time of service from all patients who owe co-pays, coinsurance, have not met their deductible, or do not have insurance coverage. Balances after insurance payment are due upon receipt.
Even if we bill your health insurance, payment is the ultimate responsibility of the patient. You will be financially responsible for payment of your hospital bill. To assist you with your financial responsibility, we offer discounts, payment plans or charity care, for patients that qualify. For more information, contact our Patient Access Department.