Billing & Insurance

HOW WE WORK WITH YOUR INSURANCE COMPANY

The billing staff at Bluefield Regional Medical Center will file insurance claims on your behalf. To help us give you the best service possible, please:

  • Present your insurance card at time of registration.
  • Review your insurance carrier’s requirements for pre-certification and/or pre-authorization prior to your visit. Insurance carriers often reduce benefit payments if their protocol is not followed.
  • Be prepared to pay for costs not covered by your insurance plan. Those costs will be billed to you after the insurance company has paid its share.

Should an account balance not be resolved in a timely manner based on our claim filed with your insurance company, a member of one of our specialized insurance follow-up teams will work with you and the insurance company to resolve payment.

Once all appropriate follow-up efforts have been made, and if there is any balance due, statements may process to you for final resolution of the account.

In addition to your hospital bill, you may receive a professional bill from other providers involved in your care. This may include attending physicians, ER physicians, radiologists, pathologists, anesthesiologists and other providers.

WHERE TO LOCATE US

From the main entrance to the hospital
The Patient Financial Services office is located on the 1st floor of the main entrance of Princeton Community Hospital.

You may speak with a Financial Counselor onsite located near Outpatient Services.

PHONE

For billing inquiries: (304) 487-7566
For credit card payments: (304) 487-7268

OFFICE HOURS

8:00 a.m. to 4:30 p.m. Monday through Friday.

PAY YOUR BILL ONLINE

Online bill payment: Click here

Payment Policy

Payment in full is required at the time of service from all patients who owe co-pays, coinsurance, have not met their deductible, or do not have insurance coverage. Balances after insurance payment are due upon receipt.

Even if we bill your health insurance, payment is the ultimate responsibility of the patient. You will be financially responsible for payment of your hospital bill. To assist you with your financial responsibility, we offer discounts, payment plans or charity care, for patients that qualify. For more information, contact our Patient Access Department.