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ER Service Pledge

To demonstrate our commitment to your care, the emergency department at Bluefield Regional Medical Center participates in the 30 Minutes or Less ER Service Pledge.

When patients enter the emergency department, the time of their arrival will be noted. Our pledge is that a medical professional (physician, physician assistant or nurse practitioner) will work diligently to have our patients initially seen within 30 minutes of their noted arrival.

No. We will work hard to have a medical professional initially see our patients and begin their evaluation and treatment within 30 minutes of their noted arrival. Depending on the nature of their illness or injury, and the unpredictable volume of patients requiring emergency care at any given time, the wait time and duration of each visit will vary.

When a patient arrives and checks in, the time of arrival will be noted. When the medical professional initially sees the patient, the time will be documented by the emergency department staff.

In many emergency rooms across the country, wait times have been increasing. We want to assure our patients that we are dedicated to not only offering quality care but also to working diligently to provide that care as efficiently as possible.

The 30 minutes start when the patient checks in with our staff at the emergency room desk.

While the goal is to initially see every patient within 30 minutes of their noted arrival, the most severe cases will always receive immediate attention.

It is not our objective now, nor will it ever be, to “rush” patients through the emergency department. Our process improvements have been focused on getting patients into a room as quickly as possible and enabling the medical professional to initially see a patient and begin their diagnosis and treatment in a timely manner.

Absolutely not. Emergency department staff will greet you as soon as you come in, and a nurse will assess your condition through a triage process. We know your time is valuable and we pledge to work diligently to have a medical professional initially see you within 30 minutes of your noted arrival.

If you are experiencing a medical emergency, call 9-1-1.

The Emergency department (ED) average wait time is provided as an informational service to the public. It is approximate, and based on a rolling average that is updated four times an hour and does not represent the actual current activity in the ER waiting room.

The ED wait time represents the time it takes from arrival until a patient is initially seen by a Clinical Professional (Physician, Physician Assistant or Advanced Practice Nurse). Patients are triaged upon their arrival in the ED. They are then seen by a Clinical Professional in an order based on their complaint, condition, and the reason for their visit.

While many patients are initially seen by a medical professional within 30 minutes of their arrival, during some peak times when the number of patients and/or trauma situations exceeds the number of providers or beds, some patients are not initially seen within 30 minutes of their noted arrival.

Should you have any additional questions about the 30-Minutes-or-Less ER Service Pledge, please ask any of our emergency department staff.

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